Returns and exchanges

Policy for returns and exchanges:

No returns on toilet seats and installed products.

Purchases can be exchanged or returned to our store within 30 days of purchase with proof of purchase.

Returns and exchanges will not be accepted if merchandise has been installed or used. Products must be returned in their original state and packaging, which must be free from perforation and rips, and must be in its new and undamaged condition.

A 15% charge will be applied to all opened and damaged boxes.

The customer will be charged delivery fees for all returned and exchanged merchandise.

Damaged merchandise must be reported to Réalisations POP Design Inc. within a period of 48 hours following reception. The customer must send an email to with photos of the exterior packaging and the damaged product along with a description of the damage.

Réalisations POP Design Inc. reserves the right to refuse the return or exchange of a product which does not meet the above conditions. These terms and conditions may be modified without notice.